General:
Please let us know your Flight Number and expected arrival time in Sydney to ensure that someone will be able to meet you when you arrive at Dellina Palm Cottage Home Stay.

Credit Cards:
Dellina Palm Cottage accepts Cash, MasterCard, Visa, Amex (1.5% surcharge on Amex) and EFTPOS.
Cheques will not be accepted.
Please note that by providing your credit card details you are confirming your agreement to our Terms and Conditions and you are authorising Dellina Palm Cottage to charge your credit card for things such as cancellation fees.

Deposits:
In order to confirm your booking and secure your reservation, the following deposit is required by credit card:

1 night stay = 1 night deposit (full amount of stay)

2 night stay = 2 night deposit (full amount of stay)

3 or more night stay = 3 night deposit 

Deposits can be made by phone: (overseas call: +61 2 9809 3614), (interstate or country call 02 9809 3614) with your credit card details and expiry date.
By Fax or email: 02 9809 7406. If you wish to send your credit Card details by fax or email, for security reasons please ensure the information of your card is sent in two faxes/emails rather than all in one. 

Check In - Check Out Time:
Check In: 2.00 pm - unless other arrangements have been made.
Check Out: 10.00 am - later times may be possible by prior arrangement.

Cancellation Policy:
When making a booking, we request that you confirm your booking with VISA or Mastercard details by fax, email or telephone.
If the booking is cancelled within 14 days prior to your arrival, a cancellation fee equal to 50% of your total booking will be charged.
For cancellations within 7 days prior to arrival, a cancellation fee equal to 60% of your total booking will be charged.
Cancellations within 48 hours prior to arrival will be charged a cancellation fee of 80% of your total booking.

No refund will be issued for cancellations within 24 hours prior to arrival or after you have checked in, unless we are able to rebook your room(s).